Tag name: call monitoring

When call volumes suddenly rise, keeping customers on the line can become a real challenge. A few extra minutes in the queue can mean a customer simply hangs up and moves on. So, what can superv... read more

Running 3CX is easy. Knowing what’s happening with your calls is the real challenge. Every week, keep an eye on: 1. Call Volume — Are calls increasing or dropping? 2. Missed Calls — How many cu... read more