Complete Call Visibility in One Dashboard

Managing business calls becomes difficult when call data, agent activity, queues, and call history are spread across different screens.

A complete call visibility dashboard can make this much easier by bringing important call information together in one place.

With a centralized dashboard, teams can monitor:

• Live Call Activity – See ongoing calls and current call activity in real time.

• Agent Status – Track which agents are available, unavailable, or currently handling calls.

• Inbound & Outbound Calls – Get a clear view of incoming and outgoing call activity.

• Answered & Unanswered Calls – Quickly identify missed or unanswered calls that may require follow-up.

• Queue Visibility – Monitor waiting calls and understand what is happening across different queues.

• Call Performance – Review total calls, talk time, average talk time, and other key metrics.

• Call History & CDRs – Access detailed call records for analysis and reporting.

• Real-Time Insights – Use current call data to identify operational issues and improve team performance.

For businesses using 3CX, having this level of visibility can help managers move beyond basic call monitoring and get a clearer understanding of what is happening across their communication system.

The goal is simple: See every call. Track every agent. Understand every interaction.

VoIPSetu brings these capabilities together to provide a more complete view of your 3CX call environment.