Which Call Outcomes Does Your Team Track After Every Call?

Your agent makes an outbound call.

The customer answers—or doesn’t.

But what happens after the call ends? 👀

Is it marked as:

• Connected
• No Answer
• Callback Required
• Interested
• Not Interested
• Converted

Without a clear outcome, a completed call can quickly become a forgotten follow-up.

Tracking dispositions gives your team a simple answer to:

“What should happen next?”

It also helps managers see more than just call volume—they can understand how those calls are actually turning out.

So, what does your team track after every outbound call?

Just connected/not connected, or detailed outcomes?